Shipping & Delivery Policy

1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 2:00 PM local time will be processed the next business day.

Processing Schedule

• Standard Items: 1-2 business days
• Custom/Personalized Items: 3-7 business days
• Pre-order Items: As specified on product page
• Back-ordered Items: 7-14 business days (we'll notify you of any delays)

2. Shipping Methods & Rates

3. Express & Expedited Shipping

While our standard shipping is free for all orders, we also offer paid express options for urgent deliveries:

Express Options Available

• Next Day Delivery: Order by 12:00 PM for next business day delivery (domestic only) - $29.99
• 2-Day Express: Guaranteed delivery within 2 business days (domestic only) - $19.99
• International Express: 3-7 business days to major international destinations - $39.99

Express shipping is available for most items but may not be available for large, heavy, or hazardous items. Express orders must be placed before the daily cutoff time and on business days only.

4. Free Shipping

We are pleased to offer free standard shipping on all orders worldwide:

• No minimum order amount required
• Available to all international destinations we serve
• Applies to all standard items in our catalog
• No additional fees or surcharges (customs duties may still apply for international orders)

5. International Shipping

Countries We Ship To

We currently ship to over 200 countries and territories worldwide. If your country is not listed at checkout, please contact our customer service team.

Customs & Duties

• International orders may be subject to customs duties, taxes, and fees
• These charges are the responsibility of the recipient
• We mark packages with accurate value and contents as required by law
• Delivery may be delayed if additional customs clearance is required

Restricted Items

Some items cannot be shipped internationally due to size, weight, or legal restrictions. These limitations will be displayed at checkout.

6. Order Tracking

Once your order ships, you will receive:

• Email confirmation with tracking number
• SMS updates (if phone number provided)
• Real-time tracking through our website
• Delivery confirmation when package arrives

Tracking information typically updates within 24 hours of shipment. If you experience issues with tracking, please contact our customer service team.

7. Delivery Information

Delivery Requirements

• Someone must be available to receive the package (signature may be required)
• Packages cannot be left unattended for high-value orders
• Valid street address required (we cannot deliver to P.O. Boxes for certain items)
• Accurate contact information must be provided

Delivery Attempts

Our carriers typically make 2-3 delivery attempts. If delivery is unsuccessful:

• Package will be held at local facility for pickup
• You'll receive notification with pickup instructions
• Packages not collected within 5-10 days will be returned to us
• Return shipping fees may apply for unclaimed packages

8. Special Shipping Considerations

Large & Heavy Items

• Furniture and large appliances require special handling
• White glove delivery service available for additional fee
• Delivery appointment scheduling required
• Additional delivery charges may apply for stairs or difficult access

Fragile Items

• Extra protective packaging included at no charge
• Signature confirmation required for delivery
• Special handling instructions provided to carriers

Hazardous Materials

• Certain items require ground shipping only
• Extended delivery times may apply
• Additional fees for hazmat handling
• Some items cannot be shipped to certain locations

9. Holiday & Peak Season Shipping

During busy periods (Black Friday, Christmas, Valentine's Day, etc.):

• Processing times may be extended by 1-2 business days
• Shipping carriers experience higher volumes and potential delays
• We recommend ordering early for guaranteed holiday delivery
• Express shipping options may have modified cutoff times
• Holiday shipping deadlines will be posted on our website

10. Shipping Issues & Resolution

Lost or Stolen Packages

• If tracking shows delivered but you didn't receive your package, wait 24 hours then contact us
• We will investigate with the carrier and provide resolution within 5-7 business days
• Replacement or refund will be provided for confirmed lost packages

Damaged Packages

• Inspect packages upon delivery
• Note any damage on delivery receipt
• Contact us within 48 hours with photos of damaged items
• We'll arrange replacement or refund as appropriate

Wrong Address

• Contact us immediately if you provided incorrect shipping address
• Address corrections may be possible before shipment
• Additional shipping charges may apply for address changes
• We cannot guarantee delivery to corrected addresses after shipment

11. Returns & Exchanges

For information about returning items, please refer to our Returns Policy. Note that:

• While we offer free shipping on all orders, return shipping costs are typically the customer's responsibility
• We provide prepaid return labels for defective items at no charge
• International return shipping can be expensive - contact us for options and assistance
• Some items have restocking fees if returned due to customer preference changes

12. Contact Information

13. Policy Updates

We may update this shipping policy to reflect changes in our services, shipping partners, or costs. Updated policies will be posted on our website with a new "Last Updated" date. Continued use of our services indicates acceptance of any changes.

This shipping policy applies to all orders placed through our platform and is subject to change without notice.