Return & Exchange Policy

1. Return Time Limits

You have 30 days from the date of delivery to return most items. The return period starts from the day you receive your order, not the shipping date.

2. Return Conditions

Items Must Be:

• Unused and in original condition: No signs of wear, damage, or alteration
• In original packaging: All original boxes, bags, tags, and protective materials
• Complete: All accessories, manuals, and components included
• Clean and odor-free: No perfume, smoke, pet odors, or stains
• With proof of purchase: Order confirmation email or receipt

Special Conditions for Specific Items:

• Clothing: Must have all original tags attached and be unworn
• Electronics: Must be in original sealed packaging unless defective
• Shoes: Must be unworn with original box and shoe inserts
• Jewelry: Must be in original packaging with all certificates

3. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned:

4. How to Return Items

Step-by-Step Return Process:

5. Return Shipping

Return Shipping Costs

• Customer Returns: Customer pays return shipping (typically $6.99 domestic)
• Defective/Wrong Items: We provide free prepaid return labels
• International Returns: Customer pays return shipping (varies by location)
• Large Items: Special return arrangements may apply

Return Shipping Options

• We provide prepaid return labels for your convenience
• You can use your own shipping method (must be trackable)
• Insurance recommended for high-value items
• We're not responsible for packages lost in return transit

6. Refunds

Refund Methods

Refunds are processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-7 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfer: 7-10 business days after processing
• Gift Cards: Immediate store credit after processing

What Gets Refunded

• Item cost: Full purchase price of returned items
• Original shipping: Refunded if entire order is returned
• Return shipping: Only refunded for our errors or defective items
• Gift wrapping: Refunded if items are unopened

7. Exchanges

We offer exchanges for:

• Size exchanges: Different size of the same item
• Color exchanges: Different color of the same item
• Defective items: Replacement of faulty products
• Wrong items: Correct item if we shipped incorrectly

Exchange Process

• Contact us to request an exchange
• We'll check availability of your preferred item
• Return your original item using our process
• We'll ship your replacement once we receive the return
• Price differences may apply for upgraded items

8. Defective or Damaged Items

If you receive defective or damaged items:

Our Response to Defective Items

• Free replacement or full refund
• Free return shipping labels provided
• Expedited processing (1-2 business days)
• Compensation for any inconvenience when appropriate

9. International Returns

Special Considerations

• Return shipping costs: Customer's responsibility (can be expensive)
• Customs declarations: Mark as "returned goods" to avoid extra fees
• Processing time: Additional 5-10 days due to international transit
• Currency fluctuations: Refunds processed at current exchange rates

International Return Tips

• Contact us before returning for specific instructions
• Use trackable shipping methods
• Consider exchange instead of return to save shipping costs
• Keep all shipping and customs receipts

10. Restocking Fees

Restocking fees may apply in certain situations:

• Large items (over 40 lbs): 15% restocking fee
• Electronics returned opened: 10% restocking fee (unless defective)
• Custom or special order items: 25% restocking fee
• Items returned after 30 days: 20% restocking fee (if accepted)
• Items returned without original packaging: 15% restocking fee

11. Gift Returns

Items purchased as gifts can be returned with special considerations:

• Gift receipt required: For returns without original receipt
• Store credit option: Available when original payment method unknown
• Same return period: 30 days from delivery date
• Same conditions apply: Items must be unused and in original condition

12. Return Status & Tracking

Track your return status:

• Return Authorization: Instant confirmation with RA number
• In Transit: Track package with provided tracking number
• Received: Email confirmation when we receive your return
• Processing: Quality inspection (2-3 business days)
• Completed: Refund processed or exchange shipped

13. Contact Information

14. Policy Updates

We may update this return policy to reflect changes in our processes or legal requirements. Updated policies will be posted on our website with a new "Last Updated" date. Changes will not affect returns already in progress.

This return policy applies to all purchases made through our platform and is designed to protect both customers and our business interests.